POLICIES
Safety Policies
We ask that all visitors to the gym observe the following policies, in order to maintain the safety and comfort of everyone in the gym:
This includes:
- System board
- Hang boards and chin-up bar
- Campus board
- Moon Board
- All weights
- Rope ladders
- Gymnastic rings
- Rowing machine
- Stationary bike
We make exceptions to this policy on a case-by-case basis for exceptional youth climbers enrolled in one of our youth programs.
In order to ensure the comfort of our customers and minimize bare-skin contact with our mats and other equipment, please wear a top at all times while at the gym and refrain from going barefoot. Sports bras are permitted.
Business Policies
In order to keep our growing business running smoothly, and out of respect for all of our customers and employees, please note the following policies:
Many of our services, including all lessons, Weekend Scramble Sessions and all group events, require advance booking to ensure you can receive the service you want at the time you prefer. There are times when it is possible to walk in and obtain a lesson without advance notice, but we are often booked to capacity, especially on weekends and holidays. Booking in advance allows us to manage our staffing schedule in a sane manner, and helps us serve you better.
- Introductory Lessons should be booked a day or more in advance. The more people in your group, the more advance notice may be required.
- Weekend Scramble Sessions should be booked 2 weeks in advance.
- Birthday parties, Day Camp, school, youth and corporate groups should be booked at least 2 weeks in advance. Large groups (more than 20 people) may require more advance notice to arrange sufficient staff.
- Lead Classes are organized one at a time based on the availability of those on the waiting list and our instructors.
A deposit of $125 per 10 participants is required for all group events when they are booked. You will be sent an invoice for the number of people booked; payment of the balance is required on arrival at your event. Weekend Scramble Sessions, Day Camp, Youth Programmes and Lead Climbing classes must be paid in full when they are booked, because every booking for these programmes affects our staffing.
Your event can be canceled and your payment will be refunded in full if you notify us at least 1 week before the start of your event. While we will do our best to adapt to changing needs, cancellation or rescheduling with less than 1 week notice may result in the forfeit of your deposit or prepayment.
For group events, we plan our staffing based on the number of participants you confirm with us in advance. If you bring more people than planned we may not be able to accommodate your entire group. If you bring fewer people than planned you will still be expected to pay in full for the number of people booked, since we will have booked staff based on your expected number. If some members of your group are not fully prepared to participate (including missing or incomplete waiver forms for children under 18) you will still be expected to pay in full for the number of participants booked. These are simply specific examples of very late cancellations, and we are unable to offer refunds or reduce the amount owing in these cases.
For Youth Programmes and Lead Climbing Classes that involve multiple sessions, there are no refunds available for missed sessions.